What happens when my card expires?
Quontic will automatically mail you a replacement card before your current card expires. You should receive it at least two weeks prior to the end of the expiration month. Once you receive your new card: If you haven’t received your replacement card or need assistance, please contact our Customer Care team.
Can I increase my Debit Cards limits?
Yes, you may request a temporary increase to your debit card limits. To submit your request, please send a secure message through the Message Center in your Online Banking or Mobile App, and include the following: Please allow 1–2 business days for processing. We recommend submitting your request in advance of the intended transaction.
Can I use my Debit Card for recurring payments or subscriptions?
Yes. Your Debit Card can be used for recurring payments such as subscriptions, utilities, or memberships, as long as your account has sufficient funds.
Can I have more than one Debit Card per account?
No. Each account holder may have only one active Debit Card per eligible account.
How do I track my card purchases?
You can view your card activity anytime through Online or Mobile Banking. Your transaction history includes purchases, deposits, and withdrawals.
How can I withdraw cash from my account?
You can withdraw cash at any ATM using your Debit Card.