Can I dispute a charge online?
Yes. You can send us a secure message through the Message Center to start the process. We’ll review your message and contact you during our hours of operation to complete the dispute.
Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
How can I prevent fraudulent charges on my debit or ATM card?
Disclaimer: While these steps can help reduce the risk of fraud, no method is foolproof. We recommend staying vigilant and reporting any suspicious activity immediately.
What is a charge error?
A charge error is when something about the transaction isn’t right, such as:
What is a fraudulent charge?
A fraudulent charge is a transaction you didn’t make and didn’t authorize. Before reporting, check: If none of these apply, report the charge immediately.
Can I cancel a dispute after filing?
In some cases, yes. To request a cancellation: