How will I know when a payment has been sent?
To verify that a payment has been sent, from your navigation links, click Transfer and Pay > Bill Pay > Activity > History and click into the transaction in question. At the top right there will be a proof of payment for payments that have been successfully processed.
What file formats can I use to download data?
You can export any report into the CSV file format (for Microsoft Excel).
How can I view the filed bills?
You can view information on a filed bill by clicking Activity and then History.
Is there a cost associated with an expedited payment?
There is a $25 fee associated with expedited payments.
Can I track the delivery status of my overnight check payment?
To verify that a payment has been sent, from your navigation, click Transfer and Pay > Bill Pay > Activity > History and click into the transaction in question. At the top right there will be a proof of payment for payments that have been successfully processed.
When will I be notified that I have a new bill?
An email notification is automatically sent to you as soon as a bill posts to your account.
