How long do you store my billing information?
Bill summary and transactional information is available online for 24 months. Most bill images are maintained online for 24 months from the date the bill is posted. After 24 months, your bill images are deleted from the system.
Why is my email address in lowercase?
Email addresses are stored in lowercase, even if they are entered in uppercase or mixed-case. For example, we would store [email protected] as [email protected]
Who has access to my Bill Pay and funding account?
You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval.
Why am I unable to deselect some notifications on the “Alerts Preferences” page?
Certain notifications are meant to notify you of any activity in your bill pay account. For security purposes, you are unable to turn them off.
What security features do you use?
Our Bill Pay service is highly secure; designed to fully safeguard the privacy and security of your financial information. Unlike normal internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the […]
How do I display current notifications on the “Alert Preferences” page?
Just click the appropriate category link and a list of current notifications for that section will appear.