How long does it take for a payment to process?
Payments typically process within 1–3 business days, but delivery times may vary by payee.
How do I edit or cancel a scheduled payment?
Go to Bill Pay, locate the payment, and follow the prompts to edit or cancel.
What is the ‘Instant Add’ option for billers?
If available, it means the biller accepts electronic payments. Follow the on-screen steps to add instantly.
How do I know if my payee accepts electronic payments?
Certain payees automatically accept electronic payments. If available, this option will be selected for you—no additional steps required.
What happens if my payee’s address changes?
Update the payee information in Bill Pay before scheduling your next payment.
Why can’t I add a new payee?
Ensure all required fields are completed. If the issue persists, try again later or contact Customer Care.