Can I reuse an OTP?
No. Each OTP is valid for one transaction only.
Is an OTP secure?
Yes. OTPs add an extra layer of security to protect your account.
What if I do not receive an OTP?
Confirm your contact details and internet connection. If still not received, request a new code or contact Customer Care.
When will I receive an OTP?
You’ll receive an OTP when adding a payee, making a payment, or modifying payment details.
What is a security one-time passcode (OTP)?
An OTP is a unique code sent to your registered mobile number or email to verify your identity during sensitive transactions.
Are there cut-off times for scheduling payments?
Yes. Payments must be scheduled before the daily cut-off time for same-day or next-day processing. Check the Bill Pay section for details.