How can I help prevent unauthorized Bill Pay payments?
To help protect your account and reduce the risk of unauthorized Bill Pay activity, we recommend the following: Disclaimer: While these steps can help reduce the risk of unauthorized Bill Pay transactions, no method is guaranteed. Stay vigilant and report any suspicious activity immediately.
Can I cancel a Bill Pay dispute after filing?
Dispute cancellations are reviewed on a case-by-case basis. Reach out to our Customer Care and we will provide next steps.
Will I get my money back right away?
We will review your dispute and provide all updates through your online banking. Tip: Check your online banking regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a Bill Pay dispute?
OOnce you submit a dispute, here’s what you can expect: Tip: Check your Message Center regularly and respond promptly to any requests to help avoid delays in processing your dispute.
When will my Bill Pay dispute investigation begin?
The investigation begins the day you notify us. If you report after business hours, on weekends, or holidays, the investigation will start the next business day. We’ll keep you informed through the Message Center.
How long will it take to resolve a Bill Payment dispute?
ThDispute resolution timeframes may vary depending on the transaction and investigation details. We’ll provide updates and notify you of the outcome through the Message Center.