How long does it take for my contact information update to process?
Updates made online are immediate. Updates requiring documentation (e.g., name change) typically process within 1–2 business days after verification.
Why do I need to provide documentation for certain updates?
To protect your account and prevent fraud, we require official documents to verify identity and ensure accuracy for sensitive changes like name, SSN, or address corrections.
I used to have an account with Quontic and my phone number or address has changed. How can I update it to apply for a new account?
Visit our Contact Us page for support. We will provide an Account Maintenance Form via email. Complete the form with your updated information, include your full name and wet signature, and return it along with a color copy of your valid government-issued ID.
I need to correct my Date of Birth. How can I do this?
Send a secure message through Online Banking Message Center with a color copy of your valid government-issued ID
I need to correct my Social Security Number. How can I do this?
Send a secure message through Online Banking Message Center with:
How do joint owners update their contact information?
Each account owner must update their own contact information through their individual Online Banking or Mobile App login.