Do Pay Ring transactions count towards my interest or rewards earned?
Yes, transactions using the Pay Ring do count towards the interest or rewards you earn just like debit card transactions.
I tried to use my ring at a terminal and received, “card reader error,” what should I do?
Be sure that the terminal accepts contactless payments. Sometimes, you may need to try to tap the ring a few times before the terminal gets a good read. There may be instances where a terminal is unable to accept the Ring as a payment device – just like some contactless terminals can’t read a debit […]
I received a ‘Session Error’ message when ordering my ring?
Please refresh your ordering page and re-enter your information. Make sure that all details you provide match those associated with your account, including your Social Security Number, first name, last name, date of birth, phone number, and email address. If you still experience issues, please do not hesitate to contact us.
Where can I use my Ring?
You can use your ring anywhere that accepts Mastercard® contactless payments. Simply look for the contactless symbol at the payment terminal. Note that in some cases, a terminal may not accept contactless payments—similar to instances where a contactless card may not be read and requires a chip insert instead.
How to physically use your Ring?
It’s important to use the correct hand gesture when using your Ring at a compatible contactless terminal. For the terminal to detect your Ring reliably, it is best to use a ‘knocking’ gesture with your hand. Simply approach the terminal as if you were going to knock on it and hold your fist in position […]
I’m trying to activate my ring, and it says I need my Activation Code. Where can I find that?
You can locate your Activation Code on the sticker attached to the plastic wrapper of your ring box. If you experience any issues during activation, please contact our Customer Care team for assistance.