How can I help prevent unauthorized check payments?
To help protect your account and reduce the risk of unauthorized check activity, we recommend the following: Disclaimer: While these precautions can help reduce the risk of unauthorized check payments, no method is guaranteed. Stay vigilant and report any suspicious activity immediately.
Can I cancel a Check Payment dispute after filing?
Dispute cancellations are reviewed on a case-by-case basis. Reach out to our Customer Care and we will provide next steps.
Will I get my money back right away?
We will review your dispute and provide all updates through your online banking. Tip: Check your online banking regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a Check Payment dispute?
Once you submit a dispute, here’s what you can expect: Tip: Check your Message Center regularly and respond promptly to any requests to help avoid delays in processing your dispute.
When will my Check Payment dispute investigation begin?
The investigation will begin the day you notify us of the issue. If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day. We’ll keep you informed through the Message Center as the process moves forward.
How long will it take to resolve a Check Payment dispute?
TDispute resolution timeframes may vary depending on the transaction and investigation details. We’ll provide updates and notify you of the outcome through the Message Center.