Who has access to my Bill Pay and funding account?
You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval.
What security features do you use?
Our Bill Pay service is highly secure; designed to fully safeguard the privacy and security of your financial information. Unlike normal internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the […]
What happens if the person or business I want to pay doesn’t appear in the list of suggested names?
You can add them to your list of people and businesses to pay by entering their name and address.
Why can’t I edit my remittance address?
Sometimes customers can’t change their address due to the special relationship we have with a payee. These addresses are provided to us directly from your payee to ensure the proper and timely processing of payments.
If I select the “All Transactions” option, what transactions will I download?
You will export all transactions that are available for the report you selected regardless of whether you downloaded them before.
If I select the “New Transactions” option, what transactions will I download?
You will export only the transactions that you have not yet downloaded. A checkmark in the last column on the right indicates the data has been previously downloaded.