Send Money Easily with Zelle®
ZelleĀ® is a simple and convenient way for Quontic customers to send money in minutes1 to almost anyone you know with a bank account in the United States right from the Quontic mobile app.
Eliminating the I-O-U
This is how your money moves®
- Select Zelle® under the ā+ā symbol within the Quontic mobile app
- Choose Send, Request or Split
- Select Recipient and enter amount
- Add a Memo & Send
This is how your money moves®
- Select Zelle® under the ā+ā symbol within the Quontic mobile app
- Choose Send, Request or Split
- Select Recipient and enter amount
- Add a Memo & Send
Frequently Asked Questions
What is Zelle®?
ZelleĀ® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank1. Ask your recipient to enroll with ZelleĀ® before you send them money ā this will help them get your payment more quickly.
Who can I send money to with Zelle®?
You can send money to friends, family, and people you know1. We recommend you ask people to enroll with ZelleĀ® before you send them money ā this will help them get your payment more quickly. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. ZelleĀ® should not be used to send money to people you don’t know or to purchase goods.
What if I want to send money to someone whose bank or credit union doesnāt offer Zelle®?
You can find a full list of participating banks and credit unions live with ZelleĀ® here. If your recipient’s bank isn’t on the list, don’t worry! The network of participating financial institutions is always growing, and your recipient can still use ZelleĀ® by downloading the ZelleĀ® app for Android and iOS. To enroll with the ZelleĀ® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a VisaĀ® or MastercardĀ® debit card with a U.S. based account (does not include U.S. territories). ZelleĀ® does not accept debit cards associated with international deposit accounts or any credit cards.
How do I use Zelle®?
You can send, request, or receive money with ZelleĀ®. To get started, log into our Quontic mobile app and select “Send Money with ZelleĀ®.” Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re finished. To send money using ZelleĀ®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send, and an optional memo, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1. To request money using ZelleĀ®, choose either “Request”, if there is just one recipient, or “Split”, if there are multiple recipients, select the individual(s) from whom youād like to request money, enter the amount youād like to request, include an optional note, review and hit “Request”2. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with ZelleĀ®.
Someone sent me money with Zelle®, how do I receive it?
- Click on the link provided in the payment notification you received via email or text message.
- Select [Financial Institution Name].
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with ZelleĀ® using that email address or U.S. mobile number to ensure you receive your money.
Are there any fees to send money using Zelle®?
Quontic does not charge any fees to use ZelleĀ®.
How do I get started?
It’s easy ā ZelleĀ® is already available within our Quontic mobile app! Check our app and follow a few simple steps to enroll with ZelleĀ® today. We recommend you enroll with ZelleĀ® before anyone sends you money ā this will help you get your first payment faster.
Is there a limit to how much money I can send with Zelle®?
Can I use Zelle® internationally?
In order to use ZelleĀ®, the sender and recipientās bank or credit union accounts must be based in the U.S.
Can I change or cancel a Zelle® payment once I have sent it?
How long does it take to receive money with Zelle®?
Money sent with ZelleĀ® is typically available to an enrolled person within minutes. That’s why it is important to only send money to recipients you know and trust. Ask your recipients to enroll with ZelleĀ® before you send them money ā this will help them get your payment more quickly.
If you send money to someone who isn’t enrolled with ZelleĀ®, they will receive a notification prompting them to enroll with ZelleĀ®. The money will be sent directly into your recipient’s account. Once enrolled, that recipient will be able to receive future payments faster, typically within minutes.
If your payment has been pending, we recommend confirming that the person you sent money to has enrolled with ZelleĀ® and that you entered the right email address or U.S. mobile number. If you’re waiting to receive money, we recommend confirming that the sender entered the right email address or U.S. mobile number. Still having trouble? Call Quontic online & mobile banking support at 1-855-226-5287, or email [email protected].
Will the person I send money to be notified?
Is my information secure?
Keeping your money and information safe is a top priority for Quontic. When you use ZelleĀ® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.
What should Zelle® be used for?
ZelleĀ® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you do not use ZelleĀ® for these types of transactions.
These transactions are potentially high risk. ZelleĀ® should only be used to send money to friends, family, and other you trust. ZelleĀ® does not offer a protection program for any authorized payments made with ZelleĀ® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Quontic does not offer a protection program for any authorized payments made with ZelleĀ®.
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Disclaimer:
1U.S. checking or savings account required to use ZelleĀ®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.
ZelleĀ® and the ZelleĀ® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
In order to sign up for online banking, you must have a Quontic account. Mobile banking requires enrollment through online banking. Data connection required. Wireless carrier fees may apply. There is no charge from Quontic for ZelleĀ®, but message and data rates may apply.