Automatic capture may be unsuccessful for various reasons. The following are the most common:
- There is not enough contrast between the background and the receipt so the camera has difficulty finding the edges of the receipt. Try taking the picture of the receipt against a dark background.
- You might not be still enough when taking the picture. The automatic capture will wait for a few seconds to get a lock on the receipt before capturing the image to avoid prematurely capturing images.
- There may not be enough light, which can indirectly contribute to the two problems above. Try turning on the camera flash using the icon in the top right corner.
- The receipt may be ripped or bent thereby changing the shape of the receipt such that it no longer can be detected by the camera as a receipt. Try to flatten out any folded corners or switch to manual mode to take the image.