How can I help prevent unauthorized ACH debits?
Disclaimer: While these steps can help reduce the risk of unauthorized ACH debits, no method is foolproof. Stay vigilant and report any suspicious activity immediately.
What is an ACH error?
An ACH error occurs when something about the transaction is incorrect, such as:
What is an unauthorized ACH transaction?
An unauthorized ACH transaction is an electronic debit from your account that you did not authorize. Before reporting, consider: If none of these apply, report the transaction immediately.
Can I cancel a dispute after filing?
In some cases, yes. To request a cancellation:
Will I get my money back right away?
We’ll review your dispute and keep you informed every step of the way through the Message Center. Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a dispute?
Once you submit a dispute, here’s what to expect: Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.