Why does my camera keep switching from automatic to manual?
In automatic mode, the camera will try to detect the rectangular boundaries of a receipt it identifies. However, if it’s unable to do so, eventually the camera mode will switch to manual, allowing the user to control and guide the image selection and capture.
How do I take an image of a paper receipt?
For modern devices, you will default to “Automatic” capture mode. Turn on the flash if there isn’t sufficient lighting and arrange the receipt edges on the screen so that the whole receipt is visible. Hover over the receipt and hold the camera still to time to capture the image. Avoid white surfaces to allow the […]
Can I upload receipts from transactions paid in cash or a non-participating bank card?
Absolutely! We can read all receipts from all tender types. You can also upload receipts from non-participating bank cards, you just won’t be able to match these receipts to transaction history
What if I have a two-sided receipt?
Two-sided receipts should be captured in “Manual” mode. Select ‘Long Receipt’ and take an image of the front of the receipt, then take an image of the back of the receipt as section two.
What if I have a long receipt?
For very long receipts, it is best to be in “Manual” mode. Otherwise, the receipt may be too far away from the camera to take a clear image with legible text. Start by selecting the ‘Long Receipt’ option when you go to take an image. The first image you take will be of the first […]
Do I need to be connected to the internet to take images of paper receipts?
No. You can capture receipt images when you’re in airplane mode or have no internet connectivity in spaces such as subways. We will process and upload the images as soon as your connectivity is restored.